Disclaimer

By this notice, CryptoExchange informs Users of the website that ownership of digital financial assets and operations involving these assets are accompanied by the risk of losing personal financial resources. The value of digital currencies can increase or decrease, which may pose a risk of losing your funds when buying, selling, storing, or investing in digital assets.

Trading in virtual and digital assets is also associated with specific risks that are not typically found in traditional currencies. Unlike most currencies supported by governments or other legal entities, or commodities like gold or silver, virtual assets represent a unique form of “unsecured” currency, underpinned by technology and trust. Currently, there is no government body that can issue more virtual currency or take corrective measures to protect the value of virtual assets during a crisis. There may be additional risks related to digital financial assets not covered by this User Agreement and the CryptoExchange Administration.

General Provisions
This User Agreement (hereinafter referred to as the “Agreement” or “User Agreement”) governs the relationship between CryptoExchange and Users of the CryptoExchange website who are residents of the Russian Federation.

By using the CryptoExchange website, you agree that you have read, understood, and accepted all the terms contained in this Agreement.

In addition to the conditions of this User Agreement, the User must (if necessary) provide proof of the legality of the origin of funds and/or cryptocurrency assets.

If you do not agree with the terms of the User Agreement, the use of the CryptoExchange website is not permitted.

Eligibility Criteria
1.1. By this, you agree and confirm that you: have reached the legal age required to accept these terms; have not previously been suspended or prohibited from using the Services.

1.2. If you use the Services on behalf of a legal entity, you also represent and warrant that: the legal entity is duly registered and operates in accordance with the laws of the Russian Federation, and this legal entity has authorized you to act on its behalf.

Terms and Definitions
2.1. CryptoExchange — a trademark of the system providing Users with the ability to exchange digital and electronic currency.

2.2. Service — a system providing online services for the exchange, sale, and purchase of digital and/or electronic currencies.

2.3. User — any individual/legal entity using the services of CryptoExchange.

2.4. Digital Currency — Bitcoin, Litecoin, Ethereum, and any other currencies based on blockchain technology.

2.5. Electronic Currency — funds held in the accounts of users of electronic payment systems (Qiwi, Yandex Money, etc.).

2.6. Payment System — a software-hardware product developed by a third party that provides a mechanism for accounting financial obligations and organizing settlements between its users.

2.7. Service Offerings — assistance in conducting peer-to-peer transactions between individuals for the buying, selling, and exchanging of digital currencies, as well as other services whose information is posted on the main page of the Service.

2.8. Payment — the transfer of digital currency or fiat funds from User to User or to the Service, and vice versa.

2.9. Request/Order — an expression of the User’s intent to use one of the services offered by the Service, made by filling out an electronic form via the Service’s website, under the terms described in the Agreement and specified in the parameters of this Request.

2.10. Partner — a person providing services to the Service for attracting Users, the terms of which are described in this Agreement.

2.11. Exchange Rate — the value ratio of two digital currencies during their exchange.

Rules for Using the CryptoExchange Website
3.1. The CryptoExchange website is intended for personal use only. By using this service, you consent to provide CryptoExchange with accurate information about yourself. You also consent to the processing of your personal data.

3.2. We may also conduct additional checks on your information and request any necessary documentation and data related to the exchange (passport, card photo, video verification of the card, transfer receipt, and other necessary information) for reasons related to your use of the services and/or as confirming evidence for any information you provide. If the conditions for providing this information are not met, the Service has the right to refuse to provide services without refunding the funds to the sender.

Due to restricted access to registers given the geopolitical situation, citizens of the Russian Federation, when exchanging using the CryptoExchange service, agree to the rules for providing additional information and, in some cases, to the payment of a deposit until the completion of the additional verification process. The deposit amount is determined by regulatory bodies represented by the Committee of the State Duma of the Russian Federation on the Financial Market. After the verification process is completed, the service commits to refunding the deposit amount to the user in full and completing the suspended exchange.

3.2.1 CryptoExchange has the right to block a User’s transaction to prevent fraudulent activities and other actions that may cause financial and reputational losses to the Service or the User, for the time required to conduct a financial investigation and obtain details of the transaction from the payment gateway or issuing bank.

3.3. The administration of the CryptoExchange website may suspend a transaction at any time and at its sole discretion until the information specified in clauses 3.2, 3.7, 4.14, 7.4, provided by you, has been reviewed.

3.4. You acknowledge that you are responsible for maintaining strict confidentiality regarding your exchange information, protecting your own Digital Currency, and for all actions and transactions conducted on this service.

3.5. Notification of Changes. In the event of an error on your part when creating an order and/or if you wish to change order data (receiving wallet, email, phone number, etc.), you are obliged to notify the support service of the service as indicated on the service website. Under no circumstances will the Company be liable for losses you may incur as a result of an error in creating a request for the exchange of digital or electronic currency.

3.6. Responsibility for Third-Party Actions. You are fully responsible for all actions or inactions of any third party accessing and/or using information about your exchange.

3.7. You agree not to use the Services for any criminal activities, including but not limited to the purchase of prohibited substances, money laundering, illegal gambling, and financing terrorism. You guarantee strict adherence to the Service’s AML policy.

Furthermore, you guarantee that you will not use methods to conceal the location from which you access the Service’s website. You also agree to provide the Company with your exact and true location upon request. If the Company determines, based on the analysis of the user’s transactions or through special technical means, that your activity is suspicious or related to any prohibited or illegal activities, the service may suspend the exchange, block any pending transactions, and refuse any subsequent transactions. In this case, blocked exchange operations will not be refunded.

Services Provided by the CryptoExchange Website
4.1. By using the Services, the User confirms that they lawfully own and dispose of the electronic and/or digital currency involved in the relevant Payment.

4.2. The Service provides the following types of services:

A service that allows the User to sell electronic and/or digital currency to another User in real time.

4.3. By submitting a Request, the User instructs the Service to perform actions to exchange/sell digital and/or electronic currency on behalf of and at the expense of the User.

4.4. The Service’s commission for providing services is 1% of the amount of the exchange request. The commission is accounted for when the User creates a Request, and the User agrees to its deduction after accepting the service rules.

4.5. Within the time frame set by regulations (depending on the direction of the exchange), from the moment of receiving funds from the User in the amount specified in the corresponding Request, the Service may transfer (send) the received electronic or fiat currency to the details and in the amount specified by the User in the Request, unless otherwise prevented by force majeure circumstances.

4.6. The exchange point does not have the ability to cancel/return funds for a User’s request frozen by the service for one of the reasons specified in clauses 3.2, 3.7, 4.14, 7.4.

4.7. The Service’s ability to transfer (send) the received digital and/or electronic currency to the User is considered fulfilled at the moment of debiting the digital and/or electronic currency from the Service’s account in the corresponding Payment System, which is recorded in the transaction history of the corresponding Payment System.

4.8. By submitting a Request, the User instructs the Service to purchase electronic and/or digital currency from another User on behalf of and at the expense of the User, as well as to transfer the monetary equivalent to the User in the amount specified in the Request.

4.9. All services provided by CryptoExchange are offered without any express or implied guarantees, in particular, without implied warranties of merchantability and fitness for a particular purpose. The Company does not guarantee that the services of CryptoExchange or the CryptoExchange website will be available 100% of the time to meet your needs. The Company will strive to provide its services as quickly as possible, but there are no guarantees that access will not be interrupted or that there will be no delays, failures, errors, omissions, or loss of transmitted information.

4.10. CryptoExchange will make reasonable efforts to ensure access to the services and website of CryptoExchange in accordance with the availability conditions. However, it reserves the right to temporarily or permanently suspend the services, change their parameters or terminate them entirely.

4.11. The User acknowledges that the service reserves the right to deny service to any individual or entity without prior notice at its sole discretion.

4.12. The User understands and accepts that there may be situations where the service may deny the User access to their personal account, including but not limited to cases where the User has not verified their identity, did not complete all required fields, or any other reasonable cause.

4.13. The service cannot be held liable for any damages or losses, including but not limited to loss of profits, loss of data, or any other direct or indirect losses that may arise from the use or inability to use the services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if the service has been informed of the possibility of such damages.

4.14. You agree that any disputes arising out of or related to the use of the services will be resolved in accordance with the legislation of the Russian Federation.

The cost of services
5.1. In cases where the service must cancel or refuse to process a transaction or request, the User may file an appeal with the relevant authorities or regulatory bodies in accordance with the law.

Taxation
6.1 The Service may, at its discretion, impose limits on the amounts of transactions, the number of transactions per day, and the amount of deposits and withdrawals.

6.2. The User acknowledges and agrees that the service reserves the right to change its internal policies and rules regarding services at any time and without prior notice.

Guarantees and Responsibilities of the Parties

7.1. The Coin Ocean service provides services for exchanging, buying, and selling electronic assets. The Coin Ocean service does not provide fundraising services and does not offer goods payment services.

7.2. The Coin Ocean service is not liable to the User for financial losses caused by illegal actions of third parties that are unpredictable or unavoidable.

7.3. The Coin Ocean service is not responsible for any delayed or unrealized Requests caused by an error from another Payment system or bank indicated by the user in the completed Request. The User agrees that in such cases, all claims will be directed to the payment system or bank. The Coin Ocean service will provide necessary assistance in filing a complaint or claim against another partner or bank.

7.4. The amount in the user’s request and the amount sent by the user for this request must match exactly. In case of ignoring the commission, or in any other case of mismatch in amount, the user agrees to make a repeated payment of the correct amount considering this commission. After successfully processing the repeated transaction, the service agrees to refund both transactions made by the user. If this rule is violated, the user’s funds will be frozen. After 48 hours, the funds will be classified as lost cryptocurrency and will be deducted from the Coin Ocean service’s account by the relevant regulatory authorities represented by the State Duma Committee on Financial Markets.

7.5. In the event of discovering falsification of communication flows or any negative impact on the normal operation of the service’s program code directly or indirectly related to the User’s Request, the execution of the Request by the Service will be suspended, and the parameters of the Request will be recalculated based on the current conditions for already received funds.

7.6. The Coin Ocean service is not liable for partial or complete non-compliance with these Terms of Use if such non-compliance results from force majeure circumstances that cannot be prevented by reasonable measures.

7.7. In other cases, non-fulfillment of obligations arising from these Terms or violation of individual conditions will be considered in accordance with the legislation of the country in whose jurisdiction the User is located.

User Responsibility:

7.8. The User is responsible for the accuracy and completeness of the information and data provided during the creation of the request. If the User enters incorrect personal data or provides incorrect data for executing the Request, the Coin Ocean service is not responsible for any losses incurred by the User as a result of such an error.

7.9. By agreeing to these Terms, the User honestly declares and confirms that:

He has provided accurate and truthful information about himself, as well as genuine identification data/data for processing the request;

He is not involved in operations or transactions related to money laundering;

His income is not related to criminal and/or terrorist activities;

His income is not associated with trade in countries where trade is prohibited by international organizations;

His income is not connected with any other illegal activity.

7.10. The User agrees not to disrupt the operation of the Coin Ocean service by interfering with its software or hardware components, as well as by distorting parameters transmitted to the Service.

7.11. The User acknowledges and agrees that the Coin Ocean service does not act as a financial advisor, does not provide investment advisory services, and any connection between the User and the Coin Ocean service cannot be considered advice.

7.12. The User is not liable for partial or complete non-compliance with these Terms and Conditions if it is caused by the emergence of force majeure circumstances, unforeseen events, or prevented by appropriate measures.

7.13. In other cases, non-fulfillment of obligations arising from these Terms and Conditions or violation of individual Terms and Conditions will be considered in accordance with the legislation of the country in whose jurisdiction the User is located.

7.14. In case the client notices a discrepancy with the broadcast of rates on monitoring sites, the client is obliged to notify the technical support of the service.

7.15. If the client exploits a technical failure on the side of the Coin Ocean and the exchange suffers financial or reputational losses, these actions will be regarded as fraud. The client is subject to blocking, and all unfinished requests may be held to compensate for the service’s losses.

Applicable Law and Jurisdiction

8.1. This agreement, as well as all disputes related to it, shall be governed by the legislation of the Russian Federation.

Other Conditions

9.1. The use of the Coin Ocean service for fraudulent and illegal operations is prohibited.

9.2. The operators of the Coin Ocean service are legally obliged to provide information about payments, Users, and Operations to any state authorities legally entitled to request such information.

9.3. The protection of User information and other confidential data of citizens is ensured in accordance with the current legislation on personal data storage in accordance with the jurisdiction of the Russian Federation.

9.4. The method of processing and protecting personal information is described in detail in the Privacy Policy published on the Coin Ocean service’s website, which is required for establishing contractual relations between the User and the Coin Ocean service.

9.5. The Coin Ocean service, in the event of suspicious actions during the processing of a user request, to avoid damage from hacker attacks, has the right to suspend the execution of such operations until the reasons for these actions are clarified.

9.6. The Coin Ocean service has the right to refuse to execute an exchange, purchase, or sale of electronic/digital currencies if the transfer of electronic assets to the Service’s account was made without completing a Request using user interfaces on the Service’s Website.

9.7. The administration of the Service has the full right to refuse to provide services to any User without explanation.

9.8. Information about the User and his operations is stored on the server and cannot be deleted.

9.9. The response time of the support service of the Coin Ocean may take up to 24 hours from the moment of receiving the corresponding User request.

Force Majeure

10.1. In the event of force majeure circumstances causing delays in the performance of or inability to fulfill any of these Terms, such delays or non-compliance shall not be deemed a breach of these Terms.

In turn, the User cannot claim any losses or damages arising from such circumstances. In case of force majeure, the Service has the right to make decisions regarding the User’s request. The client, in turn, agrees to comply with all the service’s requirements.

Final Provisions

11.1. The Terms and Conditions are agreed with the User in electronic form by clicking the button “I accept the User Agreement and the Anti-Money Laundering Policy, I confirm ownership of the source crypto address and declare that my funds were obtained from legal sources.” Agreement with the Terms published in electronic form is valid and identical to written consent.

11.2. The Coin Ocean service has the right to unilaterally make changes to the Agreement by publishing changes on the Service’s Website. Changes take effect upon publication unless another time for their entry into force is additionally specified upon publication. The User has the right to terminate contractual relations with the Coin Ocean service due to disagreement with such changes to the Terms. The User must notify the Coin Ocean service of his disagreement with the changes to the Terms and the termination of contractual relations.

11.3. The Coin Ocean service has the right to send advertising information to the User at the email address provided by him.

11.4. The information posted on the website, including all graphic images, textual information, program codes, etc., is the property of Coin Ocean and is protected by copyright laws.

11.5. The User confirms that he is familiar with all provisions of these Terms and fully accepts them.

Contact Information

12.1. You can contact customer support during business hours through the available messenger listed on the Coin Ocean website.